FCO logo

Konsolute delivers a digital transformation for Foreign Commonwealth Office Services

Case study

Foreign Commonwealth Office Services (FCOS)

Konsolute delivery a modern Intranet built on Microsoft 365 which enabled FCOS employees across various office locations and speaking various languages to communicate effectively

Solution Summary

FCO Services are part of the Foreign & Commonwealth Office (FCO), operating commercially as a Trading Fund who provide a range of integrated services such as security services worldwide to the FCDO and other UK government departments, supporting the delivery of government agendas. FCO Services operate and deliver worldwide, working with over 250 embassies, high commissions, and other critical government facilities across 168 countries.

Konsolute carried out the design, development, and implementation of a collaborative platform programme for FCO Services which included the successful delivery of their modern Intranet solution.

Challenge  

The FCOS organisation involves collaboration between both internal and external workers based in offices all over the world. Furthermore, the staff working in these locations operate in various languages, making FCOS a multicultural and multilingual organisation. FCOS therefore required an Intranet solution capable of connecting employees across locations worldwide, opening communication channels and enabling ease of access to essential information by members across the organisation. The FCOS Intranet fundamentally needed to connect members of the organisation to key information, people, and services across locational, cultural, and linguistic barriers, supplying a free flow of information to the workforce in its entirety. This information should be presented to individual employees based on their specific job roles and requirements, allowing each member of the workforce to prioritise the information that they care about the most.

The solution needed to be easily customised to reflect the branding and vision of FCOS as an organisation in order to foster a cohesive company culture across its multiple locations. It also had the role of ensuring transparency across the organisation, enabling all employees to access a central hub of information and putting transparency at the very heart of the company culture.

As part of a wider SharePoint-hosted system, FCOS’s Intranet needed to be capable of integrating fully with Microsoft 365, giving employees access to an important line-of-business applications through one centralised system. This included the building out of business-critical applications, using the Microsoft Power Platform.

  • Government
  • Ministerial Department

Solution Strategy

Konsolute set up a detailed implementation plan according to the client’s key requirements through conducting a comprehensive Discovery Phase. During the Discovery Phase we conducted workshops and discussions with stakeholders and users across the company to identify key personas and User Stories, helping us to build a picture of the individual requirements of FCOS users. The Discovery Phase better informed our implementation plan for the specificities of the client.

Konsolute used their proprietary product known as ‘Kolumbus’ to infer an Information Architecture from their existing data repositories which included SharePoint and Lotus Notes databases. This process classified data into categories and sub-categories, creating taxonomies and giving a holistic view of the data created across the organisation. Kolumbus’ centralised dashboard gave a comprehensive view of the organisational data from which unstructured data could be queried and information architecture could be established.

A phased rollout was then introduced. This involved rolling-out the Intranet to various departments within the organisation to facilitate discussion and feedback on the solution. This feedback was noted and used to inform changes and updates to the solution, concluding in an organisation-wide rollout of the final solution.

Finally, employee training sessions for the new Intranet solution were hosted, enabling end-users to utilise the new solution to its maximum potential and in the best way to benefit the specific needs of their job role.

Result

The Intranet enabled FCOS employees across various office locations and speaking various languages to communicate effectively. The Intranet’s inbuilt enterprise social networking capabilities, using tools such as Microsoft Yammer, enabled employees to stay connected via the corporate Yammer feed. Employees were enabled to connect across social media channels and create blogs and surveys, opening communication channels and fostering connectivity across the organisation’s departments and locations. The ability of the Intranet to work across all devices, without impacting the effect on the end user, ensured that all users could remain connected even when out of the office or travelling.

Using the targeted audience capabilities of SharePoint and Konsolute’s range of SharePoint Online components, the Intranet provided users with an employee centralised view. Feeding them with information connected to their projects or departments based on the sites and teams they participate in. The site structure encouraged the breakdown of silos across the organisation, allowing projects and interest groups to be found. Tailored information was made available to each user through a personalised Intranet home screen, engaging and immediately presenting users with relevant and interesting information. This resulted in reduced search time for daily activities and an overall more up-to-date workforce.
The fully tailorable Intranet design also enabled FCOS to maintain brand integrity and to present organisational values to their workforce. With a completely customisable design and features, the new Intranet was successfully tailored to reflect the key aims and vision of FCOS.

The SharePoint Online-based Intranet solution integrated seamlessly with the organisation’s existing Microsoft 365 tenancy, meaning employees could access familiar business applications via one centralised location. The structured and intuitive design reduced the confusion of working cross-platform, therefore simplifying the end-user experience.


DHSC

Konsolute Complete a Successful Digital Transformation for DHSC

Case study

Konsolute Complete a Successful Digital Transformation for DHSC

Konsolute worked with the Department of Health and Social Care (DHSC) to complete a Digital Transformation of the organization's program of work.

Solution Summary

The Department of Health & Social Care (DHSC) is a Government department responsible for government policy on health and social care matters in England. They are also involved in elements of the Scottish Government, Welsh Government and Northern Ireland Executive. They oversee the National Health Service (NHS), a subsidized medical and health service available for UK citizens. 

Konsolute worked with DHSC to complete a Digital Transformation of the organization’s program of work. Konsolute provided an in-depth analysis of DHSC’s data, to enable them to structure their data efficiently and find essential information quickly. Konsolute then consolidated all DHSC’s data onto a single platform to increase productivity and collaboration, providing a secure and compliant infrastructure, for DHSC’s 4,000 users.  

Challenge  

DHSC had a large mass of both structured and unstructured data, stored across various locations. Konsolute faced the challenge of analyzing and structuring around 50 terabytes of data, stored within repositories such as File Shares and SharePoint. Data was also stored within Access Databases, Excel macros and connected workbooks. A large proportion of this was legacy data. 

Analyzing and making sense of all the data was vital, as DHSC operate in a highly secure, trusted and essential sector. Konsolute placed great importance on thorough data analysis before deciding what to keep, archive and migrate on to DHSC’s new platform. 

  • Healthcare
  • Social Care

  • Kolumbus 
  • Microsoft 365
  • SharePoint Online
  • Microsoft Teams
  • Power Automate
  • Power BI

Solution Strategy

Konsolute began with a Cloud Strategy and Readiness assessment. This consisted of addressing security and compliance needs. Through Microsoft’s security and compliance features. Konsolute were able to systematically improve device management, Intune, sensitivity and retention labelling. 

Konsolute then used the discovery tool, Kolumbus, to provide insight into DHSC’s data, and the various repositories it was stored in. Kolumbus sifted through the unstructured and structured data, to analyze and understand its contents and potential complexities with migration.  

This detailed analysis was used to drive the migration path. The various data repositories were then consolidated to remediate issues. Work areas such as file share and SharePoint were sorted into organized structures, to be managed in SharePoint Online and OneDrive for Business. 30TB of useful data was migrated, using Azure infrastructure to support complex applications.

Result

Konsolute used Kolumbus to provide an in-depth analysis of the data. DHSC were able to make a quick, informed and decisive decisions regarding which data was important for migration. Konsolute were then able to streamline the organization on a unified Microsoft 365 platform. 

Microsoft Teams was utilized to enrich the organization’s ability to collaborate. The enhanced communication is showcased by the ‘Track and Trace’ feature. Microsoft Teams enabled DHSC to set up and collaborate quickly, responding to COVID-19 cases as an organization. The overall result was the creation of a secure and compliant, data-driven cloud infrastructure. This drastically aided business functionality and engagement within DHSC.  


Subsea7

Konsolute Complete a Successful Digital Transformation for Subsea 7

case study

Konsolute Complete a Successful Full Provisioning of Microsoft 365 for Subsea 7

Konsolute work with Subsea 7 to implement a full Microsoft 365 tenancy that allowed teams to work both online and remotely, as required by the client, remaining enhancing their collaborative abilities.

Solution Summary 

Subsea 7, a prominent organisation in the engineering, construction, and service Industry, required solutions to automate business processes, increase business engagement, and help connect their geographically distributed teams.  

Konsolute provisioned a rollout of Microsoft 365 through a series of pilots, using workshops with stakeholder to gather information from which to create a strategic roadmap for the implementation of Microsoft 365 capabilities across the organisation, providing bespoke information architecture, governance, and security procedures. 

Konsolute delivered a phased rollout that reduced business impact and resulted in a more cohesive organisation, increased user engagement, and, ultimately, an increase in productivity.  

Challenge  

Subsea 7 required an enhanced working system with the main purpose of increasing collaborative working and connectivity between geographically disparate teams. Due to many of these teams working remotely in vessels, offline synchronisation capabilities were a key requirement of the organisation. 

Subsea 7’s existing system consisted of multiple collaborative environments across various systems, causing confusion when working across teams or projects, resulting in wasted time and effort. These disparate working systems lead to a lack of organisation-wide accessibility to key information, constituting a significant obstruction to information sharing and collaboration. This informed a main aim of Konsolute’s work with the organisation: to improve connection and collaboration ease and efficiency.  

The client also lacked automation of their business processing, further hampering the efficiency of the workforce at large. Subsea 7 accordingly required a full overhaul existing manual business processes, replacing them entirely with new systems and features to enable automation. This transition had to be completed in such a way that ongoing business processes were not interrupted by the work being done by Konsolute.  

Subsea 7 were also lacking business engagement in their organisation as well as adoption and change managementand therefore carried the significant risk of losing the advantages of technological improvements to the business. Konsolute were therefore required to work closely with the organisation, its stakeholders, and certain members of the workforce in order to ensure that all updates to the business processes that were implemented could be adopted and utilised to the full.  

"Konsolute were very professional and took special interest in how the organization is run today. From there, we have managed to map out and produce a plan for deployment of the M365 toolsets that is flexible to accommodate the changing needs of the business. They have worked as a partner and helped to remove issues when they arose. Great effort and fantastic company to work with."

- Subsea 7 Cloud Solutions Manager

  • Engineering
  • Construction
  • Energy

  • Microsoft 365
  • SharePoint Online
  • Microsoft Teams
  • OneDrive for Business
  • Microsoft EMS
  • Intune 

Solution Strategy  

Konsolute proposed to the client a full roll-out of Microsoft 365 across the organisation through a series of pilot rounds. Pilots were employed in order to gauge the organisation’s response to the strategies and implementation process undertaken by KonsoluteThe preliminary strategy implemented by Konsolute in this regard was to run workshops with Subsea 7 stakeholders across the client’s various office locations located around the world. These workshops were held in order to gather both qualitative and quantitative data regarding the client’s requirements for their Microsoft 365 journey.  

The output gathered from the requirements workshops were analysed and mapped, from which a strategic roadmap for the overall Microsoft 365 rollout was defined. A phased rollout was then implemented according to the strategic roadmap. The phases of the rollout were defined in order to ensure that the implementation process did not interrupt the client’s ongoing business process.  

Konsolute proceeded to help Subsea 7 establish an Adoption and Change Management practice according to the Microsoft Change Management Framework through a series of pilots. These pilots were intended to pare the client to fully adopt their new Microsoft 365 capabilities, embracing the services and using them in their day-to-day practices. The Adoption and Change Management training involved working with the Shareholders of Subsea 7, conducting scenarios and awareness workshops in order to boost the competency and responsiveness to Microsoft 365 benefits within the organisation.  

Konsolute implemented and undertook an entire organisational migration of the organisation onto the new Microsoft 365 cloud tenancy. Pilot users were migrated on a rolling basis according to business priority. The migration process followed the bespoke Information Architecture developed by Konsolute for the clientThis worked alongside a tailored Governance systemensuring that the client’s new technology continues to work well within the organisation. Throughout the migration process, Konsolute adhered to a comprehensive Security management plan, implementing compliance procedures and barriers on sensitive data according to the organisation’s requirements.  

Results

As a result of their collaboration with Konsolute, Subsea 7 were left with a cohesive organisation, with all teams and locations connected through Microsoft 365 and cloud capabilities. Konsolute implemented a full Microsoft 365 tenancy that allowed teams to work both online and remotely, as required by the client, remaining enhancing their collaborative abilities. Konsolute conducted a series of workshops and pilots followed by a phased rollout in order to tailor the process to stakeholders’ requirements and reduce the impact to existing business processes. Konsolute’s focus on Adoption and Change management resulted in more engaged and aware users, prepared to uptake the new technologies upon implementation. Overall, the migration and implementation of Microsoft 365 by Konsolute resulted in a distinct increase in productivity in Subsea 7 as an organisation.  


LLWR Logo

Konsolute works with Low Level Waste Repository to Automate Business Procedures and Streamline ISO Standards Adherence

case study

Konsolute works with LLW Repository to Automate Business Procedures and Streamline ISO Standards Adherence

Konsolute worked with LLWR to help automate business processes and establish a Electronics Documents Records Management System (EDRMS) for the maintenance of their records, including evidence records for the attention of industry regulators.

Challenge

LLWR needed to establish better channels for communication and collaboration between sections of the organisation. The reduction of paper records was also a main aim of this project, looking to digitise where possible and establish an effective management system for the archival of records. Konsolute was also asked to implement a system for the maintenance of records for regulators. Finally, Konsolute worked with LLWR on the automation of their business procedures, aiming to establish more efficient and effective processes.

Strategy

Konsolute implemented SharePoint Server in order to manage LLWRs highly sensitive files alongside an Electronic Documents and Records Management System (EDRMS). 

Konsolute fitted LLWR with a bespoke ISO certified Quality Management System, allowing the organisation to manage and maintain evidence of industry standards being upheld in daily work. Konsolute also established an automated document management process with the use of SharePoint workflows.

Konsolute implemented an Information Architecture system, alongside a tailored governance plan and security and compliance measures, considering the high importance of security to LLWR’s data.  

A centralised storage system was implemented for engineering documentation, and a system was created for the management of Portfolios, Programmes, and Projects.  

Finally, Konsolute completed the migration of data from various existing data source.

Result

LLWR achieved a unified document management platform, holding and maintaining all data with the requisite level of security and compliance. Konsolute empowered LLWR with the ability to archive and dispose of data based upon regulatory requirements. And helped them specifically adhere to ISO 9001 and 45001. Konsolute further streamlined LLWR’s business process, enabling the organisation to automate processes and consequently improving efficiency and auditing.

"Thank you to Konsolute who delivered and successfully implemented an EDRMS which helped us to reach our ambitious goal to reduce paper records by 95% and adhere to the regulations imposed by industrial governing bodies"

- Quality Manager

  • Nuclear
  • Nuclear Decommissioning

  • ISO Certified QMS System
  • SharePoint Server


Amnesty

Amnesty International Completes a Digital Transformation with Microsoft 365 and the Services of Konsolute

case study

Amnesty International Completes a Digital Transformation with Microsoft 365 and the Services of Konsolute

Konsolute worked with Amnesty International Secretariat to complete a Digital Transformation of the organisation’s internal system and business procedures. Konsolute primarily implemented the roll-out of Microsoft 365 services SharePoint, Exchange, and OneDrive for Business for use across Amnesty International’s 3000 users. Konsolute also completed a migration from Lotus Notes to Microsoft 365 and managed Amnesty’s programmes and projects. Finally, Konsolute aided Amnesty in the construction and management plan of their applications such as Individuals At Risk database.

Challenge

Amnesty International Secretariat is comprised of multiple offices worldwide and regularly collaborates with external satellite offices, sharing sensitive data regarding human rights cases. Across these offices, Amnesty required a cohesive, unified platform to facilitate collaborative working. Amnesty also required help with information architecture and governance, ensuring that all data and assets are structured.

Strategy

Konsolute conducted a full data migration to Microsoft 365 cloud services. This was done through the use of AI-driven data discovery using Konsolute’s discovery tool, Kolumbus. This enabled Amnesty to infer an Information Architecture by identifying common characteristics across their existing data.

Konsolute implemented an Information Architecture structure as well as an Information Governance processes which ensured that the Amnesty’s data / processes were secure and compliant. Konsolute also completed the implementation of Programmes and Projects through a centralised provisioning engine built upon Microsoft Azure technology.

Amnesty campaign for individuals, families, communities and organisations around the world who have had their human rights violated. Amnesty required a secure and compliant platform due to the sensitivity of the data relating to the cases. Konsolute implemented a bespoke application known as Individuals At Risk (IAR) hosted on Microsoft Azure and Microsoft 365.

Finally, Konsolute carried out a core modernisation of Amnesty’s business processes to build numerous applications leveraging native Cloud Azure features.

Result

After working with Konsolute to implement a bespoke Microsoft 365 experience, Amnesty was left with a cohesive connected organisation, empowering employees with increased productivity and efficiency as well as streamlining crucial communications. Amnesty achieved standardisation across its various business units alongside increased operational efficiency and a reduction in operating costs.

"Konsolute have enabled us to envision our digital transformation that connects our people and processes through Microsoft 365. This has allowed us to mobilise our workforce and work more effectively across geographical boundaries"

- Amnesty CIO

  • Non-profit
  • Not-for-profit organisation


Moving to Microsoft 365 and Azure

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We remove the complexities from migrating to the cloud, we’ll work with you to identify your migrated objectives, identity what will need to be migration, and how. We’ll define you with a timeline to ensure that your migration is seamless and without any disruptions to your business

Moving to Microsoft 365 and Azure

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Have experienced business acceleration from their use of cloud services 87%
Feel that they are more agile with executing their strategy 50%
Have seen their organisation collaborating more efficiently and effectively 48%
Have seen increased productivity with their workforce 46%
Cloud Data Analysis
Data analysis

Before you begin your journey on defining and starting your migration it's important to understand the bigger picture. Our expert teams use a mixture of consultancy and in-house built data discovery tool such as Konsolute's Kolumbus and Auto Classifier to discover what applications and data can be migrated to the cloud.


The output of the Data Analysis enables your organisation to make informed business decisions and define the scope and migration process. The analysis enables organisations to answer questions such as,

  • What application and infrastructure am I currently running? of these, which should be migrated, modernised, retired, replaced or maintained on-premise?
  • How much data will be migrated?
  • What are the risks associated with a migration, and how long will it take?
  • What will be the return on my investment for migration, based on my current running costs, my post-migration running costs, and the cost of migration itself?
  • What additional benefits will cloud migration bring to my business?
Platform architecture & design

Data analysis provides an important input into the target cloud platform design and architecture. Statistically data points alongside with engagement with your stakeholders will allow us to define the perfect platform blueprint.


Retire, Replace, Rehost, Re-Architect or Retain On-Premise? We'll define a strategy based upon the data points to ensure that all options are addressed. SaaS, IaaS, Serverless, Containerized or modernised with PaaS, or if it cannot be migrated at all should reside in a private cloud. We'll architect a platform which meets your business objectives and can supports your business model for the foreseeable future.

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Migration & Modernise

We have extensive experience of orchestrating highly complex migrations to the cloud. Our skilled migration team have migrated mailboxes, Skype and document management systems such as Microsoft SharePoint, Documentum and On-Premise applications/systems to the cloud for clients operating in various time-zones ensuring business continuity and minimising and impact to end-users.


One of the business benefits of cloud migration is the ability to enable new scenarios that would be impossible (or at least, prohibitively expensive) previously. The opportunity to re-imagine your new platform and application by harnessing cloud features such as Microsoft AI. Our Cloud Modernisation can assist your organisation to maximise new business opportunities offered by the cloud.

Our Cloud Migration Offerings

Let us guide you through the complexities of moving to the cloud. We make it easy, quick and manageable to sort through all the jargon and focus on what if organisations needs are being met and how to specifically target what your organisation requires to take it to the next level

Schedule

  • Free no-obligation phone call, or if you're in London, pop into our office for some coffee (...and maybe a few biscuits)

This package includes an on-site workshop with our experts providing a data analysis and information processing, data model and heatmap view (Power BI dashboard). In addition, a detailed migration strategy document and recommendation paper will be provided to ensure your cloud migration goes smoothly.

  • We'll work with your stakeholders to understand your organisation's requirements
  • We'll provide you with options and details of the recommended next steps

We offer a series of onsite workshops, where our experts will collaborate with your I.T department to setup the Information architecture & governance, information management policy and records. In addition we will provide an easy to understand information design document containing information on architecture, governance, management policy and security recommendations for your organisation to ensure that the new cloud is tailored to you as much as possible.

  • A target platform would be designed in accordance with your organisation's specifications and informational structure.
  • The configuration of SharePoint and Microsoft 365 within the cloud will be done as a final touch to make sure your new cloud is fully operational.

A Migration of all your data will be performed, to transfer all data to the newly designed target platform. This process covers data migration for Microsoft teams, SharePoint, One drive, which will include a post configuration for the newly migrated data. Within this process, we are required to engage with either key figures of your organisation or your I.T team as part of the remedial process, to ensure we are on track with all your data migration needs, whilst processing the Post-migration data remediation.