Vacancy

Apprentice 1st Line Support Engineer

We are seeking a highly motivated and customer-oriented 1st Line Support Engineer to join our growing team at Konsolute. In this role, you will be the first point of contact for our clients, providing exceptional customer service and technical support. Your focus will be on troubleshooting Windows 10 and 11 issues, resolving queries related to Microsoft 365 products, and assisting with general IT support tasks. The ideal candidate will be passionate about technology, eager to learn, and committed to delivering outstanding customer service while building a career in IT.

Warrington Area

Requirements

  • Practical knowledge of English (written and spoken)
  • British Passport holder.
  • Must have been residing in the UK for a minimum of 5 years.
  • Security clearance process required (provided by us)

Responsibilities

  • Provide first-line support to clients, resolving technical issues via phone, email, and chat, with a focus on customer satisfaction.
  • Troubleshoot and resolve common Windows 10 and 11 issues, including application and system problems.
  • Assist users with Microsoft 365 products, including Teams, Outlook, Word, and SharePoint.
  • Support general IT functions such as hardware setup, software installations, and network connectivity.
  • Log and manage support tickets, ensuring timely resolution and maintaining a high level of service.
  • Escalate complex issues to higher-level support teams when necessary, following internal escalation processes.
    Provide clear and concise instructions to users, ensuring issues are resolved efficiently.
  • Document solutions and share knowledge with the team to improve future service delivery.
  • Maintain a customer-first approach, always ensuring an exceptional user experience.
  • Hybrid site visits to our clients as required.

Experience

  • A keen interest in IT and technology, with a strong desire to learn and develop technical skills.
  • Experience in customer service is advantageous, though not required.
  • Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive.
  • Strong problem-solving skills and the ability to think logically under pressure.
  • Excellent communication skills and the ability to explain technical information in a clear and accessible manner.

Ready to apply?

At Konsolute, we believe in creating an environment where our employees can thrive, both personally and professionally. As part of our team, you will enjoy:

  • The freedom to work from home with flexible hours to promote a healthy work-life balance.
  • Commitment to your development, offering ongoing training, certifications, and pathways to advance your career within the company.
  • The opportunity to work on impactful cloud transformation projects for leading global clients, utilizing the latest technologies in a forward-thinking environment.
  • Join a passionate, supportive team where your ideas and expertise are valued, and innovation is at the core of what we do.
  • As a Microsoft Partner, you’ll work alongside cloud experts and have access to exclusive resources and opportunities within the Microsoft ecosystem.
Apply