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Quality Management Systems

Does Investment in Better Quality Management Outweigh the Cost in 2021?

It’s a question that financially stretched IT departments often ask. The answer? Prevention without damage to reputation is always better than cure. Let's dive in a little deeper...

Balancing the cost of IT investments tends to be an ongoing challenge for regulated organisations. The finances associated with a well-integrated Quality Management System often lead to management putting it on the back burner, neglecting to recognise the connection between poor PDCA cycle maintenance and the cost of breaches in security and standards.

In light of the increasing interest in our Quality Management System we wanted to address some of the ways in which our clients are seeking and achieving that balance in the cost of quality. Below we’ve highlighted some of the ways in which time after time companies are cutting their losses through better Quality Management with Konsolute.

Uniting Departments with Quality Vision

Research has shown that organisations that cultivate a culture of high standard outperform their competitors. Despite this, upgrading your quality provision can come up against some resistance from IT departments who are already overstretched. Often taking that first step towards an automated new world environment is the hardest part, with indecision between Quality Managers and IT leads over cost concerns delaying the process.

We have found through experience that once everyone has had the opportunity to assess the possibilities of upgraded quality management through workshops and brainstorming sessions the implementation process is a unifying experience. Introducing better standards and new ways of passing audits provides leaders with a chance to reinforce company ethos and vision.

Keep your Data Centralised and Streamlined

Quality Managers know that it is incredibly easy for IT to sprawl particularly in larger enterprises. Critical data is kept in silos or teams that are ungoverned and before you know it your Quality data is out of your control.

Integrating a quality framework that can bring together your various data pools in one centralised location is the key to staying on top of your standards and having audits and reports ready to go. If your company is still relying on paper-driven processes to pinpoint and escalate quality concerns, making the leap to a digital quality management system with centralised data stores will increase your efficiency and speed up your process procedures dramatically.

What is the True Cost of Poor Quality Management?

In business, I think most people agree that reputation is everything. It’s how we gain clients and its how we retain them. Reputation is driven by trust and experience which is often sacrificed when poor quality management occurs.

So, for businesses looking to grow their portfolio, maintain the business of existing clients and keep up with sector competition, upgrading your quality provision is worth the cost. Aside from reputation, poor production or process quality ie. Returns, safety breaches, accidents, external failures and excess waste all provide a strong reminder to high level decision makers that sacrificing good auditing procedures is a costly risk.

And the perks of great Quality Management?

Aside from the obvious achieving of standards and certificates, expect to attract best in class talent to your forward thinking organisation. We repeatably notice, workforces becoming more diverse, environmentally conscious and productive with the possibilities that a digital QMS provides.

As for your end product/ service, with less time spent on manual paper trails you can expect to see your output capacity increase. We routinely see inspection costs reduced too because better oversight and tighter automated auditing processes mean less human error.

Getting to Grips with new Quality Management Pain Points?

Adding more enterprise applications to IT workloads is not always the most popular choice of development for some quality departments. Learning new digital literacy and onboarding your workforce to a different set of processes can be time consuming and costly in terms of consultation.  Understanding these concerns allows us to better prepare for QMS migration pain points- using thorough workshops, meetings and roll out timelines has shown us that issues around new application literacy can be easily mitigated.

 

When it comes to maintaining your standards and pain free quality management, prevention is better than cure. Invest in upgrading your paper driven QMS systems and watch your organisational processes come together in one, secure, streamlined environment. If you’re ready to upgrade your quality provision, we’d love to chat.

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