Data and AI platform support services

Konsolute’s data and AI platform support covers the ongoing operation of your Microsoft data estate: Microsoft Fabric, Azure Data Factory, Azure Synapse Analytics, Power BI and associated Azure data and AI services. That includes monitoring, incident response, administration, security, capacity management and continuous improvement, delivered fully managed or co-managed.

Yes. Our Microsoft Fabric support covers platform administration, capacities, workspaces, pipelines, lakehouses, warehouses, data engineering workloads, Power BI, security, monitoring and troubleshooting.

Failures are picked up by monitoring or raised through the service desk, then triaged against agreed service levels. Our specialists investigate the underlying cause, restore the affected pipeline and, where appropriate, recommend changes that stop the problem recurring. This covers Fabric pipelines, Azure Data Factory and integrations with other enterprise systems.

Yes. The service is designed around your operational requirements, including 24/7 monitoring and support for agreed business-critical workloads. Support hours and response targets are confirmed in your service agreement.

Yes. You don’t need to have built the platform with Konsolute. We follow a structured transition covering architecture and dependency review, documentation, known issues, monitoring, service levels and escalation routes before taking on agreed support responsibilities — including when you are moving from another supplier.

Yes. We monitor capacity utilisation and workload behaviour, investigate throttling and performance issues, and recommend changes so you use the capacity you pay for effectively. Regular reviews cover Fabric capacity and wider Azure data compute spend.

Yes. Power BI support covers workspaces, gateways, semantic models, refresh failures, permissions, row-level security, performance and operational troubleshooting.

Yes. Where data quality monitoring is part of the solution, we identify failed processing, missing or unexpected data and other operational issues, then investigate whether the cause sits in the source, integration, transformation or data platform.

Yes. Where AI services form part of your Microsoft data platform, we support the underlying services, including Microsoft Foundry and Azure OpenAI deployments, endpoint monitoring, quotas, data access, security and integrations.

Security is part of ongoing service management: access and configuration reviews, identity and permissions management, row- and column-level security, Microsoft Purview governance, monitoring and investigation of security-related incidents across supported services.

Yes. As a co-managed service, we support the areas where your teams need extra capacity or specialist Microsoft expertise, while your organisation keeps ownership of the services it wants to manage internally.

Pricing depends on the platforms and workloads in scope, the number of business-critical pipelines and reports, the hours of cover you need and the responsibilities your team keeps. Fabric capacity and Azure consumption are billed separately. Share your requirements and we’ll provide a clear quotation.

Yes. Konsolute has experience working in government, nuclear and regulated environments where security, governance, controlled access and operational assurance are particularly important.

Yes. Support can cover Power Apps, Power Automate and Dataverse, including flow failures, access and connector issues, plus governance such as environment strategy, DLP policies and solution deployments. New apps and automations are scoped as separate projects, then handed into managed support.