Managed support
Managed Microsoft support services
Keep Microsoft 365, Azure, devices, data and applications secure, reliable and performing well, with 24/7 support from security-cleared Microsoft specialists.
What we support
Expert support for your entire Microsoft environment
Six services cover users, Microsoft 365, Azure, data, AI and Power Platform, and business applications. Use one, or combine them into a single managed service.
24/7 service desk
Round-the-clock help with incidents, requests and user issues, delivered by security-cleared specialists who know Microsoft.
Microsoft 365 support
Proactive support for Microsoft 365, Teams, Exchange and Entra ID, fixing recurring issues at the root rather than closing tickets.
Azure managed support
Managed support for Azure infrastructure, networking, identity and security, keeping your cloud workloads reliable and secure.
Data, AI & Power Platform Support
Support for Microsoft Fabric, Power BI, Azure data services, AI workloads and Power Platform, keeping data and apps running.
Application support
Support and maintenance for business applications, integrations and APIs, keeping business-critical systems stable and secure.
Monitoring & optimisation
Continuous monitoring and proactive optimisation across your Microsoft estate, improving performance, resilience and cost.
How managed support works
Managed support that works around your organisation
We work alongside your organisation to provide proactive support, specialist expertise and continuous improvement without adding unnecessary complexity.
01 - Understand
We get to know your technology environment, business requirements and existing support model.
02 - Stabilise
We address immediate issues, establish effective processes and create a clear baseline for ongoing support.
03 - Manage
We monitor, maintain and support your environment to resolve issues quickly and minimise disruption.
04 - Improve
We find ways to strengthen security, improve performance and get more from your Microsoft technology.
Government & regulated environments
Trusted where security clearance isn't optional
We support nuclear, defence and central government organisations with security-cleared personnel, controlled service delivery and audit-ready documentation, built for environments where a standard MSP can't operate.
- User support and training
- Incident and problem management
- Technical escalation to Microsoft specialists
- Proactive platform management
- Service reporting and continual improvement
Proactive Microsoft management
We don't just fix problems, we prevent them
We use Konsolute Uata to proactively monitor all aspects of your Microsoft ecosystem, giving our support teams greater visibility across Microsoft 365, Azure, Power Platform, Data & AI and business applications.
- Proactive monitoring across your Microsoft ecosystem
- Early identification of service and performance issues
- Central visibility across Microsoft platforms and applications
- Faster investigation and technical escalation
- Service reporting, optimisation and continual improvement
One partner across your Microsoft estate
Microsoft 365 rarely operates in isolation. Our wider Microsoft expertise means we can investigate and resolve issues across the technologies your environment depends on.
Microsoft 365
Azure
Entra ID
Intune
Defender
Purview
Power Platform
Copilot
Case study
Great British Energy – Nuclear
Konsolute supports Great British Energy – Nuclear across first, second and third line. Security-cleared specialists look after users, devices and the Microsoft 365 environment, from everyday requests to complex technical issues.
Let's keep your organisation operational
Need a managed support partner you can rely on?
Whether you need a 24/7 service desk, security-cleared support for a government environment, or specialist support across your Microsoft estate, we can build a managed service around your operational requirements.